Appointment of an Aftersales Director for a Dealer Group in the Midlands

An established dealer group based in the Midlands approached us with a critical need for an Aftersales Director. The ideal candidate needed to possess multi-site responsibility, exceptional business acumen, and strategic thinking. The role required a strong focus on customer service and profitability, balanced with the ability to be hands-on and lead by example. This multifaceted role demanded a unique individual capable of driving significant improvements across the board.

Our Solution

Understanding the client’s specific requirements, we embarked on a search for candidates who exceeded the outlined criteria. We evaluated numerous professionals, ultimately presenting a final shortlist of three outstanding candidates. Each candidate demonstrated a high level of expertise, strategic vision, and the practical experience necessary for the role. The decision was challenging for the client, given that all three candidates displayed exceptional qualities and a strong fit for the position.

Conclusion

The chosen candidate stood out with their dynamic personality, high energy, and a clear vision for revolutionising aftersales operations. Since their appointment, they have already begun to transform the aftersales process within the group, leading by example and implementing innovative strategies to enhance customer service and profitability. This successful placement underscores our commitment to finding the perfect match for our clients, ensuring that they have the leadership necessary to thrive in a competitive market.